Frequently Asked Questions

Everything you need to know about Pure beauty and your orders.

Are Pure products tested on animals?

No, Pure is a strictly cruelty-free brand. We do not test our products or ingredients on animals, and we ensure all our suppliers adhere to the same ethical standards.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are your beauty products suitable for sensitive skin?

Yes, our formulas are designed with clean, non-toxic ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.