Returns & Exchanges

At Pure, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day window for returns and exchanges on all items in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Print Your Label

Once approved, a pre-paid shipping label will be sent to your inbox; simply print it out and attach it to your original packaging.

3

Drop Off Package

Hand your package to any authorized carrier location or schedule a pickup to send your beauty essentials back to our warehouse.

4

Receive Your Refund

After our team inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing